• How does A.B.L.E. TxHML service differ from other companies?
• How does A.B.L.E. differ from other providers – what are A.B.L.E.’s strengths?
• How will A.B.L.E. help you achieve your personal goals for my loved one?
• Is A.B.L.E. willing to develop individualized and creative methods to meet goals?
• What process do A.B.L.E. use to determine what is important to you?
• How receptive will A.B.L.E. be if there is a problem or concern?
• What is the complaint process for A.B.L.E.?
• How will A.B.L.E. work to improve services?
• How and in what areas does A.B.L.E. offer choices?
• Will the consumer have a choice of staff?
• What knowledge does A.B.L.E. have about person directed services?
• How will A.B.L.E. support the consumer in maintaining personal relationships?

How does A.B.L.E. TxHML service differ from other companies?

A.B.L.E. is different from other companies because of our dedication to our consumers on a personal level. We pride ourselves on the personal relationships that we work so hard to maintain with our consumers. Also we are a privately owned and operated company. So if a problem should arise you will always have direct access to the owners. We believe that it is very important to choose a company that will work with you and your families needs. We also are well aware that nobody knows or cares for your family member better than you. That is why we are completely dedicated to listening to you and helping to direct you on this difficult journey.

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How does A.B.L.E. differ from other providers – what are A.B.L.E.’s strengths?

A.B.L.E.’s difference is the genuine love, care, and compassion we have for our consumers. Also, we realize that you know more about your loved one than we or other professionals do. Therefore, we listen to you when it comes to offering services to your family member.

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How will A.B.L.E. help you achieve your personal goals for my loved one?

A.B.L.E.'s case managers will work with you to assist you in achieving the goals you have. We will listen to you and implement objectives that you want to achieve. You know your loved one and we are here to listen and help.

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Is A.B.L.E. willing to develop individualized and creative methods to meet goals?

Yes, A.B.L.E.'s motto is "individual care for individual needs". We pride ourselves on developing creative services to our consumers. Our team often "brainstorms" to develop creative plans and services.

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What process do A.B.L.E. use to determine what is important to you?

A.B.L.E. listens very closely to you and we implement into our program your requests. We conduct an assessment of the consumer, this assessment allows you to have input on developing the program.

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How receptive will A.B.L.E. be if there is a problem or concern?

A.B.L.E. realizes that problems will arise; however, we look at problems as an opportunity to improve the situation. We welcome discuss of any problem. Again, we are locally owned, you may talk to the owners directly, this will allow for quick resolution for any problem.

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What is the complaint process for A.B.L.E.?

A.B.L.E. encourages complaints, so that we may improve services to our consumers. However, if you know of someone being abused or you suspect abuse of someone you are required to report it to 1-800-647-7418. Other complaints can be made to the case manager or the program director.

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How will A.B.L.E. work to improve services?

We are constantly re-evaluating our program to improve our services. We mail a confidential survey to our consumers and their families. This survey is taken very seriously and we analyze our services from what you report on these surveys.

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How and in what areas does A.B.L.E. offer choices?

We offer choice in the following areas:

• * Choice of services we provide
• * Choice of where the consumer lives
• * Choice of roommates
• * Choice of day habilitation or workshop
• * Choice of when there are home visits
• * Choice of professional services (doctor, dentist, etc.)
• * Choice of social activities

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Will the consumer have a choice of staff?

Yes, A.B.L.E. will seek to accommodate the consumer with choice of staff as much as possible. If there is a problem with a staff, A.B.L.E. will switch staff to accommodate the consumer.

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What knowledge does A.B.L.E. have about person directed services?

A.B.L.E. staff regularly attends training at the Texas Department of Aging and Disability and our staff is up to date on self-determination services.

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How will A.B.L.E. support the consumer in maintaining personal relationships?

We encourage our consumers to maintain personal relationship. A.B.L.E. offers a private phone for private conversations, transportations to visit family and friends and we welcome visitors at anytime.

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